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Terms and Conditions By using our Services, you are agreeing to these terms.

1. General - Scope

1.1 The following terms and conditions apply to all business between the customer and, referred to as "us". Decisive applicable at the time the contract was valid versions.

1.2 Differing, conflicting or additional terms and conditions of the customer, even if known, not part of the contract unless their validity is expressly agreed.

1.3 The various top-level domains (" TLDs ") are managed by a variety of different, usually national organizations. Each of these organizations for the award of domains has different terms and conditions for the registration and administration of top-level domains, the corresponding sub-level domains and the proceedings in domain name disputes. As far as Domains are the subject of the contract, shall additional

1.4 Coolicehost LLC - 8 The Green, Ste #7730 / Dover, DE 19901 / USA, is authorized retailer of good and services provided by

2. Conclusion of Contract

2.1 Our offers are not-binding and without obligation. Technical and other changes reserved, within reason.

2.2 of the customer declares the order binding contractual commitment. We will confirm receipt of the order immediately. The confirmation of receipt does not constitute binding acceptance of the order dar receipt can be connected to the declaration of acceptance.

2.3 We are entitled to accept the contractual offer contained in the order within a period of 5 working days of receipt. But we are also entitled to refuse to accept the order after checking the credit history of the customer.

3. Scope

3.1 Insofar as the subject of the contract is the registration of domain names, we conduct the procurement of the desired domain. The customer can only expect, if this is confirmed by us actual allocation of the domain name. We have no control over the domain allocation. A liability and warranty for the actual allocation of the ordered domain name is therefore excluded.

3.2 We guarantee that the infrastructure of our computer network availability of 99% on average. Is the security of the operation or maintenance of network integrity compromised, we may temporarily restrict the access to the services as required.

3.3 For the rest, the services offered are those applicable at the time of ordering offer information, the order form and the applicable monthly special offers.

3.4 If the customer a notification of its Internet presence at one or more search engines (online search services of Internet content) is required, we are only responsible for mediation here. The admission into the search engine and the time decided solely by the operator of a search engine.

3.5 Technical limitations are regulated in the service agreements underlying the product or can be requested.

3.6 Technical support services are not included in the offers. If these are desired and claimed, they will be charged separately. The current prices are available at the service agreements underlying the product.

4. Data security

4.1 If data is sent to us, the customer produces backup copies. Insofar as this is part of the offer, the servers are backed up regularly. In the event of data loss occurs, the customer is obliged, without charge to transmit the data sets to us again.

4.2 The customer is obliged to perform a full backup before each own or commissioned change.

4.3 The customer will receive his offer a user identification and a password. He is obliged to treat it as confidential and shall be liable for any misuse resulting from the unauthorized use of the password. If the customer becomes aware that unauthorized third parties the password is known, he has to inform us without delay. If, through the fault of the customer by a third party misuse of passwords services from us, the customer will be liable for all user fees and damages. When in doubt, the Customer has therefore the possibility to request a new password, which we then send the client then.

5. Privacy

Please visit:

6. Published Content

6.1 The customer is obliged to characterize the set to the Internet from his site as his own or third-party content. The Customer undertakes to verify this on their own responsibility and to fulfill.

6.2 The Customer undertakes not to publish content which infringes on the rights of third parties or otherwise violate the law. The placement of erotic, pornographic, extremist or offending against good taste is not permitted. The same applies in the event that the customer publishes content that is likely to injure a third party in her honor, to offend people or groups or vilify. This also applies in the event that an actual legal claim should not be given. We are not obliged to check the contents of our customers.

Examples of improper use are: - trademark, unfair competition and copyright infringement - violations of the right to their own image - breach of the protection of minors - violent content - pornographic / erotic content or offers - calls for violence against persons, institutions or companies - information or links to illegal downloads, crack and other illegal content and activities - insulting, degrading or trade libel statements about people, companies, authorities or institutions in any form - intrusion into foreign computer systems (hacking) - disability external computer systems by sending / forwarding of data streams and / or e-mails (spam mail bombing) - search for open ports to computer systems (port scanning) - faking IP addresses, mail and news headers, as well as the spread of viruses

6.3 Customer may not use the services provided by us in a way that our technical infrastructure or the data / performance of other customers will be affected.

6.4 Unless expressly authorized by us, the Customer is not permitted to use server resources for chat, ad server, sub-domain services, File sharing or Download sites.

6.5 The sending of spam mails is prohibited. This includes in particular the sending of illegal, unsolicited advertising to third parties. When sending emails it is forbidden to provide false sender information or to conceal the identity of the sender by other means.

7. Blocking and exclusion

7.1 The customer is obliged to characterize the set to the Internet from his site as his own or third-party content. The Customer undertakes to verify this on Case of a violation referred to in points 6.2 - 6.5., we are entitled to terminate Customer's access after exercising due discretion suspend or exclude the customer from further use of the service

8. Liability

8.1 For direct damages, consequential damages or lost profits due to technical problems and malfunctions within the Internet that are not under our control, we assume no liability.

8.2 With regard to companies, we are not liable for slightly negligent breach of immaterial contractual obligations. This does not apply in all cases of personal injury and pursuant to the product liability law. for indirect or consequential damages or for loss of profit, we are liable to entrepreneurs only for intent and gross negligence. In this case, our liability is limited to the typically foreseeable damage, max. to 100% of the annually fee.

8.3 If the Customer with the content of its web site to those referred to in paragraph 6 of duties, especially against legal prohibitions or morality, he is liable to us for all of the resulting direct and indirect damages, including property damage . Of any kind - - indemnify resulting from illegal Internet content identified in the In addition, the customer, us from claims of third parties committed. The indemnification obligation includes the requirement for all legal defense costs (eg court costs and attorney fees) fully indemnify.

9. Payment

9.1 The current valid prices at any time under are visible.

9.2 Depending on the contractual agreement, a monthly, quarterly, semi-annual, annual or bi-annual billing. As a rule, especially in monthly due date, the payment will be made solely by means of the catchment .We undertake to display the currently valid mandate given to the customer in the customer service area. The mandate also applies provided by the customer new master data and bank details. We will charge the customer for appropriate direct debit well in advance on the bill announce (so-called pre-notification). After mutual agreement, the settlement can be done in other cases through invoicing. All fees are payable immediately upon receipt of invoice.

9.3 The acceptance of checks is only for processing.

9.4 Invoices are sent via email. To receive invoices by letter, we are entitled to charge a reasonable administration fee. The retroactive accounting change, which does not come through the fault of you and us, we are entitled to a reasonable administration fee to be charged.

9.5 The customer comes in to pay damages mandatory default if a debit is returned or can not be redeemed and in the exceeding of any in the invoice payment periods granted. Regardless of the customer comes in to pay damages mandatory default if he fails to make a specific date agreed upon in the contract payment date. The statutory scheme under which the debtor is automatically in the debtor to pay damages mandatory default thirty days after the due date and receipt of an invoice remains unaffected.

9.6 Once the customer is in arrears, we are entitled without warning to charge default interest. Is it the customer is a consumer, the amount of interest charged will be 5 percentage points above the base rate. Is it the customer is an entrepreneur, the amount of interest charged will be 8 percentage points above the base rate.

9.7 We are also entitled to block the Internet presence of the customer in the event of default, and all other functions. After fruitless expiration of the period specified in the reminder, we are especially entitled not registered to hold a respective domain without separate announcement and release it. Our wages claim remains fully in this case.

9.8 We offer 30 days money back guarantee.

10. Duration of contract / cancellation / place

10.1 Unless contractually agreed otherwise, the contracts are concluded for an indefinite period.

10.2 The contract shall be from both sides each with a time limit of 30 days to the end of the month, without giving reasons, termination, but not before the expiry of the contractually agreed minimum contract term. A cancellation can only be made in writing by letter, fax or via the secure online administration area, provided this option is available. Should one or more domains are part or the subject of the contract, we are entitled to release the domain, unless the customer has placed no later than two weeks after the effectiveness of the termination domains into the care of another provider. Later than the expiry of the said period relinquishes all rights to the customer from the award.

10.3 We are also entitled to terminate the contract for cause without notice. Another important reason, is, among other, if the customer is located for two consecutive months with the payment of a significant proportion of compensation in default. An important reason, among others, also be that the customer violates or ignores warnings against the requirements of section 6. Another important reason which can lead to the termination block or termination without lies, above, if the customer uses content which could affect the normal operation or the security of the server.Should one or more domains part or the subject of the contractual relationship and we terminate the agreement for cause effective extraordinary, forfeits all rights of the customer from the award and we are especially entitled to release the domains immediately.

10.4 Place of performance for all obligations of this contract is Sofia Bulgaria EU. Jurisdiction for all disputes arising from this contract is the locally competent court for Sofia Bulgaria EU, unless the customer is a merchant, legal entity under public law or public law special fund. The same applies if the customer has no general jurisdiction in Bulgaria or whose domicile or habitual residence at the time of action are not known. We are also entitled to sue at the customer's location.

10.5 the client intends to transfer his contractual rights to another person, he requires our consent.A transfer of contractual rights can only be made in writing by letter, fax or via the secure online administration area, provided this option is available. For a transfer by letter or fax, the previous and new contractor must sign them.

11. Rules for reseller

11.1 The customer is entitled to grant third-party contractual right to use our care for him websites. In this case, the customer will still be the sole contractor. He is obliged to all such terms, arising from the Terms and Conditions as well as our order forms, contractually passed on to the third party and to commit these to comply with these conditions. This also applies to the obligation under article 1.3 of these General Terms and Conditions.

11.2 When changes regarding the participation acts of third parties is necessary, the customer is contractually intra sure that this cooperation obligations are complied with. The customer will provide us upon request's address and contact person of the third party. We are entitled, in the event of changes to approach directly to the third party in order to request in writing of this agreement to the changes.

11.3 Should the third party contractual obligations, he does not fulfill obligations to cooperate or may be otherwise problems on the granting of rights to third parties, the customer is liable to us for any resulting damage. In addition, we are the customer from all claims which may arise from third parties and others to us.

12. Conditions

12.1 Withdrawal You may withdraw without giving reasons in writing (eg by letter, fax, email) your contract within two weeks. The time limit begins after receipt of this instruction in text form, however not prior to closing and not before fulfilling our information obligations. The revocation period is sufficient to send the revocation. The revocation must be sent to:

12.2 Consequences of revocation In case of an effective cancellation the mutually received benefits are to be returned. Your right of cancellation expires prematurely if the contract signed by both parties at your explicit desire is fully satisfied before you have exercised your right of revocation. Obligations to reimburse payments must be fulfilled within 30 days. The period begins for you when you send your contract termination, for us with their reception. 13th Inquiries and complaints inquiries and complaints are to be directed to the company

14. Final provisions

14.1 The law of the Republic of Bulgaria, Europe

14.2 If any provision of this Agreement is wholly or partially invalid or lose their validity later, this shall not affect the validity of the remaining provisions. Instead of the invalid provision, the statutory provisions. status: 01.11.2013

Web hosting service agreements

1. Contact, customer support:

Web Hosting Accounts include free ticket / mail support. Written support requests by the client will be provided via portal. In general, support jobs are included by the client in the package price of the product. For inquiries relating to individual problems, 24 € are subject to prior consultation with the customer be charged for every hour or part thereof. This is especially true for the manual adjustment of the Nginx configuration, if necessary, thereby necessary that a Web application (such as Word Press, Drupal, shop goods, etc.) is not used in the default configuration (eg due to the use of specific plugins).

2. Monitored Services / Services:

HTTP HTTPS SMTP POP3 IMAP FTP MySQL In addition, the utilization of the system, the hard disk volume and mass mail shipping is monitored. On shared servers, the shipping of 100 emails per hour must not be exceeded.

3. Data backup:

All data is backed up daily / weekly by and kept in remote datacenter. The data is up to max 5 days and can be restored if necessary with a support request. This service is for our own operational efficiencies and purposes.

!!! We do not backup *.ace, *.arj, *.avi, *.bak, *.bin, *.bz, *.bz2, *.cab, *.car, *.cbr, *.ccd, *.cdr, *.cue, *.drw, *.exe, *.gz, *.gzip, *.img, *.iso, *.jar, *.jmy, *.lbs, *.md, *.mid, *.midi, *.mov, *.mp2, *.mp3, *.mp4, *.mpa, *.mpeg, *.mpg, *.nrg, *.pae, *.pak, *.psb, *.psd, *.r00, *.r01, *.r02 *.r03, *.ram, *.rar, *.rm, *.rmf, *.sea, *.tar, *.tar.gz, *.tgz, *.tmp, *.vob, *.wad, *.wav, *.wave, *.wma, *.wmv, *.zip

4. Content and data of the web space accounts:

Changes by the support, such as deleting, moving, dubbing of content and sensitive data that have been played by the customer and / or received, can only be performed when this request is made in writing by fax with company stamp and handwritten signature. Work that can be done by the customer himself and are possible must be carried out even.

5. Changes to configuration files:

In general, no custom adjustments in configuration files on shared servers are possible. This applies to system settings and the services offered. Should the client require individual adjustments, he shall do so by email to This allows the customer additional costs (see point 1).

6. Process monitoring:

To enable a fair distribution of resources, running on shared servers. We use process monitoring scheduler which in case of excessive runtime and / or RAM utilization throttle or terminates the corresponding process.

7. Installing additional software:

On request the installation of additional software can be performed. Costs are charged to the customer in accordance with point 1.

8. Spam:

The mail server can not and unsolicited advertising will be used for sending mass emails (= mails with the same content to more than 30 recipients). If this happens, the account of this user is closed. It is also forbidden, Other Services CooliceHost to abuse like autoresponder or other programs to send mass emails.

Have a pre-sale question about our hosting services and terms?

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