Got Questions?

Read the answers of the most frequently asked questions
If you cannot find the answer of your question, please contact us!

Questions & Answers

It doesn't matter if you have just started or already have developed your online business, you will need a hosting to make your website visible for the users. To make things easier for you we have selected and published the answers of the most frequently asked questions.

Now, you could make things easier for us by sending a feedback or any questions you might have. We will appreciate every support in improving our FAQ page and thus making your experience much better.

About our hosting services

What is a web hosting?
Every web site needs a hosting. Simply put, this is the place, where your web site has to be in order to be visible to the whole world - users could access it on the Internet. Technically, this service is a type of Internet hosting, allowing organizations and individuals to locate their web sites online. Companies like CooliceHost are hosting providers offering different plans and options to their clients. There are several hosting services you can choose from: shared hosting, reseller hosting, VPS, dedicated server and cloud. Currently, our company provides 3 types of hosting services: shared hosting, VPS and a combination of both. All servers are located in data centers in order to be accessible and well-protected.

What type of web hosting does CooliceHost offer?
Currently, offers 3 type of hosting services, and every single type has 4 plans. Shared SSD Hosting, VPS Hybrid (also know as Semi-dedicated) and custom VPS plans. The first one is an ordinary shared hosting using SSD (solid-state drive). The second one is also a shared hosting, but with the resources of a VPS including the management. It is also known as Semi-dedicated hosting. The last one - custom VPS plans - are virtual hosting solutions, especially provided for the client, and that's why we consult our potential customer before selling him such a product.

Does CooliceHost offer custom hosting solutions?
Yes, it does. CooliceHost proudly provides custom solutions to its clients. If you are not finding your plan on the services pages, please contact us and we will create a hosting plan customized according to your needs. What's more, now CooliceHost is offering DDoS protected and secured VPS with LiteSpeed Web Server and many more features. You can see it on our page here. We know how important business can be, so we have created this special plan for professionals just like you.

Does CooliceHost support the most popular CMSs?
Yes, it does. CooliceHost supports not only all major CMSs (content management systems), but also some not so popular ones. Great part of our clients have web sites based on the following platforms: WordPress, Opencart, Prestashop, Magento, Drupal, Zencart, PHPbb, vBulletin, IPB, SMF, generating good amount of traffic every single day. The speed of our services helps them load faster and rank better. In the cPanel you can also see that we have a CMS installer, so you can build your web site with just a few clicks. Being online is easier with us and that's why our clients love us.

Do I have to pay extra money for LiteSpeed, DDoS protections and IPs?
No, you don't. They are all included in our plans as features. The price stays the same. We know security and good client experience are important, and we keep that in mind when creating our products. That's why our hosting is one of the most secured and reliable on the web.

How long after the purchase will my account be activated?
After your order has been placed, we review it and the billing department activates the account. This usually take no longer than a few minutes, so you don't have to wait. If there is any delay, please check whether your payment has been processed and feel free to contact us at any time.

How many users can visit my site at the same time?
It depends on the plan you have chosen, but still we guarantee that you won't experience any trouble with the speed and loading time. Some of our small VPS Hybrid plans could hold up to 20 000 visits per day. That is a proof that CooliceHost gives you the best value for money. Be sure that we won't let you down, so contact us in any case of whatever bad experience with our services.

What operation system (OP) do the servers have?
Currently we run our servers with Cloud Linux only.

Does CooliceHost make backups?
Yes, it does. CooliceHost does 2 daily and 2 weekly backups. Although you can feel safe with us, we strongly recommend having local backups regularly.

How many websites can I host with one shared hosting account?
It depends on the plan you have chosen. Here is what we offer you: Webmaster Mini - you can host up to 2 domains, Webmaster - up to 5 domains, Big Dog - up to 12 domains, and Big Dog 2 - unlimited domains; VPS Hybrid plans and Secure VPS - unlimited domains.

Payments and Billing

How can I pay?
You can pay for CooliceHost services by using one of the following methods: PayPal, debit card, credit card or bank transfer.

What if I can not pay via the given methods? understands that the potential client could not use the following methods for some reason and that's why the hosting provider will give you an option to finish the payment process. The only thing you need to do is to reach the Sales department and tell them them about your issue. We will come with a solution fast.

Do you offer money back guarantee?
Yes, we do. We have 30-days money back guarantee starting from the day you order the hosting plan. If you are not satisfied with our service in some waya, we will refund all hosting charges, no questions asked.

Do you have any hidden charges?
No, we don't have such. We will not charge you for anything without your prior consent and that's the way we work.

How long does it take to set up my account?
Your account will be activated by our billing team once the payment is done. Usually it takes not more than a minute.

Can I upgrade / downgrade my hosting plan at a later stage?
Yes. All accounts can be upgraded or downgraded in the client admin aria. The process will be happen the same business day. We know that every website grows with the time, and that's why we put this option in the customer's hands.

When I upgrade or downgrade, do I have to pay a setup fee again?
No, there are no fees. You can do it at any time.

How will you invoice me when it comes to pay?
All accounts are renewed automatically. For customers paying by bank transfer notice before billing, invoices are sent via email.

What happens if I don't pay for my plan?
If you do not pay for your hosting plan, you have 5 days after it goes overdue to pay for it. If it is not paid within those 5 days it will get suspended. Your account will stay in a suspended state for 20 days from then. After that period of time the files will be terminated. However, if you have paid for your invoice please submit a support ticket so that we can assist you.

Can I purchase my plan at a monthly and/or yearly rate?
Yes, you can. You can pay on monthly, quarterly, semi-annually and yearly base. In order to purchase your plan at the period you want interval, please select the ratio for one of the payments at the order page. If you do decide to purchase, we offer you 2 months free for yearly intervals. We have different discounts depending on the period of time you choose. You can also add additional credit to your account at anytime.

Can I pay in advance?
Yes, you can. You can pay on monthly, quarterly, semi-annually and yearly base. In order to purchase your plan at the period you want interval, please select the ratio for one of the payments at the order page. If you do decide to purchase, we offer you 2 months free for yearly intervals. We have different discounts depending on the period of time you choose.

How do I apply a promo code?
As a new customer you can easily apply a promo code (if there some) to the order page, once you choose the plan and the period of time. Enter the case sensitive code in the promo code field. Once entered correctly, the credits or discounts will automatically apply to your account. Keep in mind that we only allow one promo code per account, so if you’ve redeemed one in the past you may not add another.

I submitted a PayPal payment. Why hasn't my balance been updated?
Balances are not updated in real time. Once you submit your PayPal payment it gets processed and added to our system. You should see the updated balance in a few hours. The billing department reviews all payments before approving them. This is becauce of the frauds and abuse reasons.

What are the total fees for your hosting services you provide?
Your total cost is the monthly, quarterly, semi-annually or yearly price of the plan you sign up for. There is no hidden or extra fees.

Technical Support

What are your hours of Technical Support?
Phone, email, and ticketing system (in your account with CooliceHost) is available 24 hours a day, 7 days a week, 365 days a year.

What kind of servers do you use?
CooliceHost uses HP, Dell and SuperMicro servers, with Intel E3 and E5 CPU, Intel Enterprise Class SSD drives, colocated in Tier 3 datacenters. All servers has DDoS protection and softwares that blocks unwanted requests to your sites.

Do you monitor your servers frequently?
Yes, we do. Administrators monitor our servers 24 hours a day, 7 days a week, 365 days a year.

Do you provide any backups?
We perform 2 weekly backups of all accounts. If you need a consultation about the backups, please contact us.

Do you allow adult content on your servers?
We do not allow adult content. This is described as pornographic material. We do allow certain types of artistic material. Please contact support if you have further questions or you want to know does your content suits our rules.

Do you allow telnet / SSH access?
Unfortunately on our shared accounts we are not able to allow access of that type due to security issues.

Do you offer domains?
No, we don't at this time. We are specializing in hosting services and our main goal is to bring the best quality and experience to our customers, and that's one of the reasons why we do not sell domains.

What kind of control panel am I provided for my plan?
We offer the most popular control panel - cPanel with every plan, which allows you full and direct control over your web hosting - files, data bases, applications and more. You can manage the console and upload files directly from your control panel. We also provide you with full FTP access, enabling you to effortlessly manage your files. If you have any problems with managing your account, please check our knowledgebase. If you're still not sure what's what, just submit a ticket to our support systems.

What happens if I no longer want to pay for my plan or want to cancel it?
We make it easy to cancel at any time you want. Of course, we would love to help before hand, so feel free to submit a ticket if we can help. We would also like to know the reason for your cancellation - please provide us with a feedback when you do it.

Do you provide MySQL databases?
Yes, we do! We provide MySQL free of charge with your web hosting plan. It is all installed in your plan. Our shared hosting only allows for MySQL access.

What Operating System do you use on your servers?
Our servers currently use OpenVZ based Cloud Linux and our hosting plans are competitive to the similar sized Virtual Private Servers.

What version of PHP do you use?
CooliceHost gives you the chance to choose between seven different versions of PHP (PHP 4.4, PHP 5.1, PHP 5.2, PHP 5.3, PHP 5.4, PHP 5.5 and PHP 5.6), into the hosting control panel. Over 90 PHP extensions are available and can be turned on or off at any time you want.

Can I use Active Server Pages (ASP) on my site?
No, you can not. We only use Linux based Servers. ASP requires Windows Servers.

I've changed my domain name servers, and my site is not coming up. How come?
Once you change the nameservers of your domain, it takes anywhere from 24-72 hours for your domain name to fully propagate over to our servers. If you experience any other problems with your domain, please contact our support.

Can I purchase more bandwidth for my existing plan?
Yes, you can. All you need to do is to contact our sales representative for more information.

Do you offer a shopping cart in your plans?
Yes, we offer the OsCommerce shopping cart on all hosting accounts. Of course, you are able to install any 3rd party shopping cart that you wish like Prestashop, Opencart, Magento, WooCommerce, Zen cart, Shopify and many more.

Do you offer a shopping cart in your plans?
Yes, we offer the OsCommerce shopping cart on all hosting accounts. Of course, you are able to install any 3rd party shopping cart that you wish like Prestashop, Opencart, Magento, WooCommerce, Zen cart, Shopify and many more.

Do you have a reseller plan?
No, we don't, but we have special condition for companies and user, who want to sell our hosting services to their clients. Please learn more about it by contacting us.

What are the bandwidth limits of CooliceHost's plans?
It depends on the plan you order. The SSD Nginx Hosting plans start from 200 GB (Webmaster Mini) to 2000 GB (Big Dog 2). They are all with DDOS Clean Bandwidth. All VPS Hybrid Hosting plans has Unlimited Bandwidth.

Marketing and Administration

Do you put banners, pop-ups or other ads on my web pages?
No. We never change or tamper with your website. You can advertise us only if you want.

Do you have an affiliate program?
Yes. We have an affiliate program included in our hosting, but we will go official once we launch it. Please contact us, if you have more question about our hosting affiliate program.

Can I advertise CooliceHost?
Yes, you can. You can even reach the hosting in order to provide you with materials and more information you need to present the services of CooliceHost in the best way. We have banners, articles, text ads, and more. If you want to make an review of our services, you can do that as well, we will provide you with what you need.

If you can not find your question, please read our knowledgebase or contact us by using our ticketing system. We will get back to you ASAP.

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