Got Questions? We Have the Answers.

Every web site needs a hosting. Simply put, this is the place, where your web site has to be in order to be visible to the whole world - users could access it on the Internet. Technically, this service is a type of Internet hosting, allowing organizations and individuals to locate their web sites online. Companies like CooliceHost are hosting providers offering different plans and options to their clients. There are several hosting services you can choose from: shared hosting, reseller hosting, VPS, dedicated server and cloud. Currently, our company provides 3 types of hosting services: shared hosting, VPS and a combination of both. All servers are located in data centers in order to be accessible and well-protected.

Currently, CooliceHost.com offers 4 type of hosting services, and every single type has 4 plans. Shared SSD Hosting, Cloud Hybrid (also know as Semi-dedicated), Reseller and custom VPS plans. The first one is an ordinary shared hosting using SSD (solid-state drive). The second one is also a shared hosting, but with the resources of a VPS including the management. It is also known as Semi-dedicated hosting in a Cloud. The last one - custom VPS plans (VDS - Virstual Dedicated Server) - are virtual hosting solutions, especially provided for the client, and that's why we consult our potential customer before selling him such a product.

Yes, it does. CooliceHost proudly provides custom solutions to its clients. If you are not finding your plan on the services pages, please contact us and we will create a hosting plan customized according to your needs. What's more, now CooliceHost is offering DDoS protected and secured VPS with LiteSpeed Web Server and many more features. You can see it on our page here. We know how important business can be, so we have created this special plan for professionals just like you.

Yes, it does. CooliceHost supports not only all major CMSs (content management systems), but also some not so popular ones. Great part of our clients have web sites based on the following platforms: WordPress, Opencart, Prestashop, Magento, Drupal, Zencart, PHPbb, vBulletin, IPB, SMF, generating good amount of traffic every single day. The speed of our services helps them load faster and rank better. In the DirectAdmin you can also see that we have a CMS installer, so you can build your web site with just a few clicks. Being online is easier with us and that's why our clients love us.

No, you don't. They are all included in our plans as features. The price stays the same. We know security and good client experience are important, and we keep that in mind when creating our products. That's why our hosting is one of the most secured and reliable on the web.

It depends on the plan you have chosen, but still we guarantee that you won't experience any trouble with the speed and loading time. Some of our small VPS Hybrid plans could hold up to 20 000 visits per day. That is a proof that CooliceHost gives you the best value for money. Be sure that we won't let you down, so contact us in any case of whatever bad experience with our services.

Currently we run our servers with Cloud Linux, Ubuntu Pro and Debian.

Yes, it does. CooliceHost does 7 daily and 2 weekly backups. Although you can feel safe with us, we strongly recommend having local backups regularly.

It depends on the plan you have chosen. Here is what we offer you: Webmaster Mini - you can host up to 5 domains, Webmaster,Big Dog, and Big Dog 2 - Unlimited domains; Cloud Hosting plans and Secure VPS - unlimited domains.

After your order has been placed, we review it and the billing department activates the account. This usually take no longer than a few minutes, so you don't have to wait. If there is any delay, please check whether your payment has been processed and feel free to contact us at any time.

You can pay for CooliceHost services by using one of the following methods: PayPal, debit card, credit card, bitcoin or bank transfer.

CooliceHost.com understands that the potential client could not use the following methods for some reason and that's why the hosting provider will give you an option to finish the payment process. The only thing you need to do is to reach the Sales department and tell them about your problem. We will come with a solution fast.

Yes, we do. We have 30-days money back guarantee starting from the day you order the hosting plan. If you are not satisfied with our service in some way, we will refund all hosting charges, no questions asked.

No, we don't have such. We will not charge you for anything without your prior consent and that's the way we work.

Your account will be activated by our billing team once the payment is done. Usually it takes not more than a minute. You have to make sure that the transaction is sent and you there is no any problems during the process. Once everything is set you will get an email holding your Hosting account details with us.

Yes. All accounts can be upgraded or downgraded by submiting a ticket in our client admin aria. The process will be happen the same business day. We know that every website grows with the time, and that's why we are always ready to give a hand.

No, there are no fees. We will do it with no time. After the upgrade or downgrade is done by our side, you will see the new resource limits in your control panel as well as changed name of the plan in your client area.

All accounts are renewed automatically. For customers paying by bank transfer notice before billing, invoices are sent via email. They are also available in the client area of our website.

If you do not pay for your hosting plan, you have 10 days after it goes overdue to pay for it. If it is not paid within those 10 days it will get suspended. Your account will stay in a suspended state for 20 days from then. After that period of time the files will be terminated. However, if you have paid for your invoice please submit a support ticket so that we can assist you.

Yes, you can. You can pay on monthly, quarterly, semi-annually and yearly base. In order to purchase your plan at the period you want interval, please select one of the options at the order page. If you do decide to purchase, we offer you 2 months free for yearly intervals. We have different discounts depending on the period of time you choose. You can also add additional credit to your account at anytime.

Yes, you can. Just log into your clien area account with CooliceHost.com and go to: Billing -> Add Funds. Once you add the wanted amount, an invoice will be generated for paying it. After you pay it the credits will be added to your account on the top left of your client area menu bar. This way will guarantee you won't miss your due day of your hosting plan/s (in case you haven't seen the invoice) - the system will charge you automatically. You can also pay with your credits before this process.

As a new or existing customer you can easily apply a promo code (if there some) to the order page, once you choose the plan and the period of time. Enter the case sensitive code in the promo code field. Once entered correctly, the credits or discounts will automatically calculated in your cart. Keep in mind that we only allow one promo code per account, so if you've redeemed one in the past you may not add another.

Balances are not updated in real time. Once you submit your PayPal payment it gets processed and added to our system. You should see the updated balance in a few hours. The billing department reviews all payments before approving them. This is becauce of the frauds and abuse reasons.

Your total cost is the monthly, quarterly, semi-annually or yearly price of the plan you sign up for. There is no hidden or extra fees. The setup and any other processes regarging your hosting account are absolutely free of charge.