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Server Management Services List of supported servicesand software. We have more than 12 years of expirience in system administration

What can we offer you?


If you have an administration and management package for you server you are going to receive our support 24/7 for the categories of:

  • Installation and default configurations
  • Advanced Configuration
  • Debugging and problem analysis
  • Software updates

Default configuration means that we are going to do the basic OS installation for you. We are going to install all the basic software too. We support installation of software only by using the standard mechanisms of the respective Operating System. (yum for CentOS, apt-get for Debian, etc) or by using the control panel. When the control panel is installed it is required to use the install mechanism of the control panel for all the software installation needs.

All other configurations above this level for the operating system and the software are considered as advanced configuration. An example for advanced configuration are managing the rules of your Firewall or installing a SS certificate and so on.

Debugging and problem analysis is an category that features the monitoring of an occurring problems. This is done by reviewing the log files, searching for things that cause the server to overload, restarting your service, urgent investigation in case of a huge fail and so on.

Software updating is available through the standard mechanisms of the OS and the control panel. Whenever you have an installed Control Panel it is required to use it as a way to update the software.

Here’s a detailed view of all tasks offered:

- officially supported task
- officially unsupported task

If you can’t find the task you need in the lists below open a ticket and ask us.

Some of the tasks could be found in more than one category. Here’s an example:

  • The migration of a standard server or site: Default Installation or Configuration
  • Advanced Configuration Performance Tuning and Server Optimization. Advanced Configuration, Debugging and problem analysis
  • Verification and optimization of server's security. Advanced Configuration, Debugging and problem analysis

Pricing

For every 2 hours of emergency technical support you receive we are going to charge you €75. This will be like that unless you have a Managed on demand package. Our main Advanced System Administration Subscription package (priced €100) consists of 240 minutes (4 hours) of technical support. After exceeding them you have to pay for the additional hours (€25). Every request will deduct a minimum of 15 minutes from your package. The support time that you will receive in the package is not transferred from month to month. The unused time will be removed from your account 30 days after the day of its delivery.

Here is the full list of activities offered to the customers that use dedicated servers or virtual machines and have opted in for one of ours the administration packages.

Control Panels Unlimited

Supported Control Panels

Operating System

  • DirectAdmin
  • cPanel®
  • ISPConfig
  • Vesta CP
  • Plesk

Default Installation

Basic Configuration

Advanced Configuration

Debugging & problem analysis

Software Update

Supported version for new deliveries

  • Release
  • Release
  • Release
  • Release
  • Release

Supported version for Panel reinstallation

  • Release
  • Release
  • Release
  • Release
  • Release

Here are some examples about the management services that we can provide you with your Contorl Panel Unlimited Plan:

  • 24x7x365 Pro-Active Server Monitoring with Senior Tech Engineers Reaction to Alerts
  • Unlimited Tech Engineers Work Time
  • Inital Setup, Configuration and Security Hardening
  • Server Backup Configuration
  • Setup of System Integrity Monitoring
  • Server Optimization
  • Setup of Spam, Hack, Malware and Virus protections
  • Upgrades of Server Software and Conrol Panel
  • Interpretation of the log files and statistical reports
  • Resollving issues between different components of the suported OS / Control Panel

  • All these services are covered by Control Panel Unlimited Plan only when using the installed version of the necessary control panel or OS version

Advanced System Administration

Supported Operating Systems

Operating System

  • RedHat/CentOS
  • Cloud Linux
  • Debian
  • Ubuntu Server
  • FreeBSD

Default Installation

Basic Configuration

Advanced Configuration

Debugging & problem analysis

Software Update

Supported version for new deliveries

  • 7
  • CL 7
  • 10
  • 18.04
  • RELEASE

Supported version for OS reinstallation

  • 6 / 7
  • CL6 / CL7
  • 9
  • 16.04 / 18.04
  • RELASE

Here are some examples about the issues that we can help you solve:

  • Inital OS install and security configuration
  • Commands, system utilities and updates (distro upgrades*)
  • Interpretation of the log files and statistical reports
  • Permissions and File Properties
  • Problems with managing the file system
  • Additional Software installs

* We will support distribution upgrades to next major release of a OS only if the OS is build with that capability in mind (Ubuntu, Debian, Proxmox) in other cases we will support only the updating process between the minor versions of the same OS.

Virtualization Platforms

Containers & Hypervizors

  • Virtuozzo
  • Proxmox
  • Virtualizor
  • VMware EXSi
  • XCP-ng

Default Installation

Configuration

Advanced Configuration

Debugging & problem analysis

Software Update

Supported version for new deliveries

  • 7
  • 5/6
  • Stable
  • 6.7
  • 8

Supported version for OS reinstallation

  • Stable
  • 6
  • Stable
  • 6.7
  • 8

All support of Virtualization Platforms fells into Advsnced Server Manager Category will be billed hourly based advanced managent pack prices. We support virualization within our infrastructure or infrastructure of service providers we pre-approve.

Storage Platforms

Storage

  • FreeNAS
  • ZFS on Linux
  • Ceph

Default Installation

Configuration

Advanced Configuration

Debugging & problem analysis

Software Update

Supported version for new deliveries

  • OS / Stable
  • OS / Stable
  • OS / Stable

Supported version for OS reinstallation

  • OS / Stable
  • OS / Stable
  • OS / Stable

We support configuration of a a Storage Platforms within our infrastructure or infrastructure of service providers we pre-approve.

Backups

b

  • R1 Soft
  • JetBackup
  • CDP.me
  • Borg/Restic/Rsync

Default Installation

Configuration

Advanced Configuration

Debugging & problem analysis

Software Update

Supported version for new deliveries

  • Release
  • Release
  • Release
  • Release

Supported version for OS reinstallation

  • Release
  • Release
  • Release
  • Release

We offer several backup solution which covers the following tasks:

  • Possibility to backup an external server with the Backup Solution, provided by us. Depend on your Sever / VM installation, budet and available storage platforms, it can be commercial software, open sourche or custom tailored for your backup needs bash scripts
  • Backup Scheduling
  • Restoring one or more of your files from a backup
  • Complete server restoration from a backup

Backup Solutions that are installed within corol (as Jetbackup) fell under our Control Panel Unlimite Plans (for supported panels) Other Solutions are charged based on our Advanced management fee.

Have a pre-sale question for our management?

Databases (Linux)

Database

  • MariaDB
  • MySQL
  • Percona Server
  • PostgreSQL
  • MongoDB

Default Installation

Configuration

Advanced Configuration

Debugging & problem analysis

Software Update

Supported version for new deliveries

  • 10.1/2/3
  • 5.6/7 8.0
  • Release
  • Release
  • Release

Supported version for OS reinstallation

  • 10 Branch
  • 5 Branch
  • Release
  • Release
  • Release

1: We support installation via sources
2: There is a possibility for an upgrade of the verision up to a higher one compared to the supported by the OS

We will help you with the following MySQL issues:

  • Connection problems
  • Privilege Management
  • Replication to a second server database
  • Database Optimization

We don’t cover problems that require changes in you script or application:

  • Your Database queries structure... etc...

Web Servers (Linux)

Web Server

  • Apache
  • Nginx
  • LiteSpeed Enterprise
  • Open LiteSpeed
  • Node.js
  • Varnish Cache

Default Installation

Configuration

Advanced Configuration

Debugging & problem analysis

Software Update

Supported version for new deliveries

  • 2.4
  • Mainline / Stable
  • Production
  • Latest
  • Latest
  • Latest

Supported version for OS reinstallation

  • 2.4
  • Mainline / Stable
  • Production
  • Latest
  • Latest
  • Latest

Problems of that kind are supported by our team:

  • Problems publishing websites, access and data transfer problems.

Monitoring and Statistics Software (linux)

Script

  • Monit
  • Observium
  • Munin
  • Nagios
  • AWStats

Default Installation

Configuration

Advanced Configuration

Debugging & problem analysis

Software Update

Supported version for new deliveries

  • Latest
  • Latest
  • Latest
  • Latest
  • Latest

Supported version for OS reinstallation

  • OS Repository
  • Soruce
  • Latest
  • Latest
  • Latest

1: Installed versions is based on your OS repo availability

Mail Servers (Linux)

Mail Server

  • Postfix
  • Exim
  • Qmail

Default Installation

Configuration

Advanced Configuration

Debugging & problem analysis

Software Update

Supported version for new deliveries

  • OS / Panel
  • OS / Panel
  • OS / Panel

Supported version for OS reinstallation

  • OS / Panel
  • OS / Panel
  • OS / Panel

1: Supported only when using the installed version of the necessary control panel or OS version

An example of the problems which are covered:

  • Problems receiving and sending messages
  • E-mail service configuration to send messages generated via a web form installed on the same server
  • Standard Software Configuration to receive mail (eg.: Microsoft Outlook, ThunderBird)

Other Services & Software (Linux)

Example issues that we can help you with:

  • SSH access or command line problems
  • Firewall Configurations (IPTables, Advanced Policy Firewal, CSF Firewall)
  • Domain Names and DNS (A Record, CNAME Records, MX Records, etc.)
  • VNC access

FTP

  • Connection problems
  • Access Rights Management
  • Secure Access (FTPS)

Programing Languages

  • Problems Running CGI script (no programming)
  • Problems Running PHP scripts (no programming)
  • Problems Running Python or Perl scripts (no programming)

Activities we don’t support

The following are not supported in any kind:

  • Debugging PHP, ASP, Perl, JSP and other programming problems
  • Programming problems unrelated to the server configuration
  • Custom Kernel Compiling for Linux
  • Updating the operating system between major releases

The customers are responsible for the server and installed services’ security. We may offer you an security audit for your needs with the cost mentioned for our standard working time.

Contact us for custom quoute

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