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Server Management Services List of supported servicesand software. We have more than 12 years of expirience in system administration

Introduction

For every 2 hours of emergency technical support you receive we are going to charge you €75. This will be like that unless you have a Managed on demand package. Our main cPanel Level 2 - System Administration package (priced €50) consists of 240 minutes (4 hours) of technical support. After exceeding them you have to pay for the additional hours (€25) or upgrade to Level 3. Every request will deduct a minimum of 15 minutes from your package. The support time that you will receive in the package is not transferred from month to month. The unused time will be removed from your account 20 days after the day of its delivery.

What can we offer you?

If you have an administration and management package for you server you are going to receive our support 24/7 for the categories of:

  • Installation and default configurations
  • Advanced Configuration
  • Debugging and problem analysis
  • Software updates

Default configuration means that we are going to do the basic OS installation for you. We are going to install all the basic software too. We support installation of software only by using the standard mechanisms of the respective Operating System. (yum for CentOS, apt-get for Debian, etc) or by using the control panel. When the control panel is installed it is required to use the install mechanism of the control panel for all the software installation needs.

All other configurations above this level for the operating system and the software are considered as advanced configuration. An example for advanced configuration are managing the rules of your Firewall or installing a SS certificate and so on.

Debugging and problem analysis is an category that features the monitoring of an occurring problems. This is done by reviewing the log files, searching for things that cause the server to overload, restarting your service, urgent investigation in case of a huge fail and so on.

Software updating is available through the standard mechanisms of the OS and the control panel. Whenever you have an installed Control Panel it is required to use it as a way to update the software.

Here’s a detailed view of all tasks offered:

- officially supported task
- officially unsupported task

If you can’t find the task you need in the lists below it means we don’t offer it as a service.

Some of the tasks could be found in more than one category. Here’s an example:

  • The migration of a standard server or site: Default Installation or Configuration
  • Advanced Configuration Performance Tuning and Server Optimization. Advanced Configuration, Debugging and problem analysis
  • Verification and optimization of server's security. Advanced Configuration, Debugging and problem analysis

Here is the full list of activities offered to the customers that use dedicated servers and have opted in for the administration package. All operating systems and software that are not placed here are unsupported.

Operating Systems and Control Panels

Operating System

  • CentOS
  • Cloud Linux
  • Debian
  • Ubuntu Server LTS
  • CentminMod
  • cPanel®
  • ISPConfig
  • Webuzo CP
  • InterWorx

Default Installation

Basic Configuration

Advanced Configuration

Debugging & problem analysis

Software Update

Supported version for new deliveries

  • 6 / 7
  • CL 6
  • 8
  • 14.04 / 16.04
  • 1.2.8+
  • Stable
  • Stable
  • Stable
  • Stable

Supported version for OS reinstallation

  • 6 / 7
  • CL6 / CL7
  • 8
  • 16.04
  • 1.2.8+
  • Stable
  • Stable
  • Stable
  • Stable

We support only the updating process between the minor versions of the same OS. When the developers release a major release we don’t support it. In few words we don’t support updates of any kind which need the reinstallation of the server.

Here are some examples about the issues that we can help you solve:

  • Problems with managing the file system and naming
  • Interpretation of the log files and statistical reports
  • Permissions and File Properties
  • Commands and system utilities

Virtualization

Containers & Hypervizors

  • OpenVZ
  • Proxmox
  • SolusVM
  • VMware EXSi

Default Installation

Configuration

Advanced Configuration

Debugging & problem analysis

Software Update

Supported version for new deliveries

  • Stable
  • 4
  • Stable
  • 5 / 6

Supported version for OS reinstallation

  • Stable
  • 4
  • Stable
  • 6

We only support Virtualization within our infrastructure or infrastructure of service providers we pre-approve.

Backups

We offer several backup solution which covers the following tasks:

  • Backup Scheduling
  • Restoring one or more of your files from a backup
  • Complete server restoration from a backup
  • Possibility to backup an external server with the Backup Solution, provided by us. We cannot provide support regarding the installation and onfiguration of the backup agent on the external server.

We support only the updating process between the minor versions of the same OS. When the developers release a major release we don’t support it. In few words we don’t support updates of any kind which need the reinstallation of the server.

Here are some examples about the issues that we can help you solve:

  • Problems with managing the file system and naming
  • Interpretation of the log files and statistical reports
  • Permissions and File Properties
  • Commands and system utilities

Have a pre-sale question for our management?

Linux Software

Databases (Linux)

Database

  • MariaDB
  • MySQL
  • TokuDB for MariaDB

Default Installation

Configuration

Advanced Configuration

Debugging & problem analysis

Software Update

Supported version for new deliveries

  • 10.0 / 10.1
  • 5.6 / 5.7
  • 7.5+

Supported version for OS reinstallation

  • All
  • 5 Branch
  • 7.5+

1: We support installation via sources
2: There is a possibility for an upgrade of the verision up to a higher one compared to the supported by the OS

We will help you with the following MySQL issues:

  • Connection problems
  • Privilege Management
  • Replication to a second server database
  • Database Optimization

We don’t cover problems that require changes in you script or application:

  • Your Database queries structure... etc...

Web Servers (linux)

Web Server

  • Apache
  • Nginx
  • LiteSpeed Enterprise
  • Open LiteSpeed
  • Hiawatha
  • NginxCP *
  • Unixy Varnish *
  • Unixy Nginx + Varnish *
  • InterWorx
  • Unixy Varnish for LiteSpeed *

Default Installation

Configuration

Advanced Configuration

Debugging & problem analysis

Software Update

Supported version for new deliveries

  • 2.2 / 2.4
  • Mainline / Stable
  • Production
  • Latest
  • Latest
  • Latest
  • Latest
  • Latest
  • Latest
  • Latest

Supported version for OS reinstallation

  • 2.4
  • Mainline / Stable
  • Production
  • Latest
  • Latest
  • Latest
  • Latest
  • Latest
  • Latest
  • Latest

*: Supported only if you have an installed version of the necessary control panel

Problems of that kind are supported by our team:

  • Problems publishing websites, access and data transfer problems.

Programming languages (scripts) (Linux)

Language

  • PHP
  • PHP-FMP
  • Perl *
  • Python *

Default Installation

Configuration

Advanced Configuration

Debugging & problem analysis

Software Update

Supported version for new deliveries

  • 5.4 / 5.5 / 5.6
  • 5.4 / 5.5 / 5.6
  • OS
  • OS

Supported version for OS reinstallation

  • 5.2+
  • 5.3+
  • OS
  • OS

* Are not supported if installed through sources

Issues like this are covered by us

  • Problems Running CGI script (no programming)
  • Problems Running PHP scripts (no programming)
  • Problems Running Python or Perl scripts (no programming)

Monitoring and statistics for web servers (linux)

Script

  • Monit
  • Observium
  • Munin
  • Nagios
  • AWStats
  • Piwik

Default Installation

Configuration

Advanced Configuration

Debugging & problem analysis

Software Update

Supported version for new deliveries

  • Latest
  • Latest
  • Latest
  • Latest
  • Latest
  • Latest

Supported version for OS reinstallation

  • OS Repository
  • Soruce
  • Latest
  • Latest
  • Latest
  • Latest

1: Installed versions is based on your OS repo availability

Mail Servers (Linux)

Mail Server

  • Postfix
  • Exim
  • Qmail

Default Installation

Configuration

Advanced Configuration

Debugging & problem analysis

Software Update

Supported version for new deliveries

  • OS / Panel
  • OS / Panel
  • OS / Panel

Supported version for OS reinstallation

  • OS / Panel
  • OS / Panel
  • OS / Panel

1: Supported only when using the installed version of the necessary control panel or OS version

An example of the problems which are covered:

  • Problems receiving and sending messages
  • E-mail service configuration to send messages generated via a web form installed on the same server
  • Standard Software Configuration to receive mail (eg.: Microsoft Outlook, ThunderBird)

FTP Servers (Linux)

FTP Server

  • Proftpd
  • Pure-ftpd

Default Installation

Configuration

Advanced Configuration

Debugging & problem analysis

Software Update

Supported version for new deliveries

  • OS / Panel
  • OS / Panel

Supported version for OS reinstallation

  • OS / Panel
  • OS / Panel

1: Supported only when using the installed version of the necessary control panel or OS version

An example of the problems which are covered:

  • Connection problems
  • Access Rights Management
  • Secure Access (FTPS)

Load Balancing / Cluster (Linux)

Type / System

  • Nginx
  • MariaDB Galera
  • ISPConfig Mirror
  • Proxmox HA

Default Installation

Configuration

Advanced Configuration

Debugging & problem analysis

Software Update

Supported version for new deliveries

  • Latest
  • 5.5 / 10.0
  • Stable
  • 3.3+

Supported version for OS reinstallation

  • Latest
  • 5.5 / 10.0
  • Stable
  • 3.3+

1: We only support Load Balancing within our infrastructure or infrastructure of service providers we pre-approve.
2: Nginx can be used as HTTP load balancer to distribute traffic to several application servers.
3: MariaDB Galera Cluster is a synchronous multi-master cluster for MariaDB.
4: ISPConfig can be installed with clustered web, email, database and DNS server to be used for redundancy, high availability and load balancing.
5: Proxmox VE HA (High Availability) Setup - When the physical host fails, a virtual machine (VM) or container (CT) is automatically restarted on one of the remaining Proxmox VE Cluster nodes.

Other Software (Linux)

1: Some software can be supported only when using the installed version of the necessary control panel
2: Some times installation from sources which are supported
3: unsupported if installed via sources

Example issues that we can help you with:

  • SSH access or command line problems
  • Firewall Configurations (IPTables, Advanced Policy Firewal, CSF Firewall)
  • Domain Names and DNS (A Record, CNAME Records, MX Records, etc.)

Activities we don’t support

The following are not supported in any kind:

  • Debugging PHP, ASP, Perl, JSP and other programming problems
  • Programming problems unrelated to the server configuration
  • Custom Kernel Compiling for Linux
  • Updating the operating system between major releases

The customers are responsible for the server and installed services’ security. We may offer you an security audit for your needs with the cost mentioned for our standard working time.

Contact us for custom quoute

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