Server Management Services

With our Control Panel Unlimited Plan, you gain access to a suite of premium management services, including:

• 24/7 Proactive Server Monitoring with Senior Engineer Response
• Unlimited Technical Support Hours
• Initial Setup, Configuration, and Security Hardening
• Automated Backup Configuration
• System Integrity Monitoring Setup
• Server Performance Optimization
• Spam, Malware, and Virus Protection Setup
• Seamless Upgrades for Server Software and Control Panels
• Log File Analysis and Statistical Reporting
• Resolution of OS and Control Panel Compatibility Issues

These services are included exclusively with the Control Panel Unlimited Plan, provided you use the supported control panel or OS version. Take control of your servers today!

Our team is equipped to resolve a wide range of OS-related challenges, including:

• Initial OS Installation and Security Hardening
• System Commands, Utilities, and Minor Version Updates
• Log File Analysis and Performance Reporting
• File and Folder Permissions Management
• File System Troubleshooting
• Additional Software Installation

Note: We support distribution upgrades to the next major release for OSes designed for it (e.g., Ubuntu, Debian, Proxmox). For others, we provide updates within minor versions of the same OS to ensure stability.

Virtualization platform support falls under our Advanced Server Management category and is billed hourly based on our advanced management package rates. We provide expert support for virtualization within our infrastructure or on pre-approved service provider platforms.

We provide expert configuration and support for storage platforms within our infrastructure or pre-approved service provider environments, ensuring reliable and scalable data management for your business.

Our backup solutions provide comprehensive data protection, including:

• External Server Backups with Flexible Options (Commercial, Open-Source, or Custom Scripts)
• Customizable Backup Scheduling
• Single-File or Full-Server Restoration
• Seamless Integration with Your Infrastructure

Control panel-integrated backups (e.g., JetBackup) are covered under our Control Panel Unlimited Plan for supported panels. Other solutions are billed based on our Advanced Management rates, ensuring cost-effective protection tailored to your needs.

1. Support for Installation via Official Repositories or Source
2. Upgrades to Higher Versions Beyond OS Defaults Available

Our team resolves common database issues, including:

• Connection Failures
• User Privilege Management
• Replication to Secondary Servers
• Performance Optimization

Exclusions: We do not support issues requiring changes to your application code or database query structures, ensuring focus on server-level stability.

We resolve common web server issues, such as:

• Website Publishing and Access Problems
• Data Transfer Issues
• Performance Bottlenecks

1. Versions Installed Based on Your OS Repository or Latest Stable Releases

1. Supported with Compatible Control Panel or OS Versions

We address mail server challenges, including:

• Email Sending and Receiving Issues
• Web Form Email Integration on the Same Server
• Client Configuration for Tools like Outlook or Thunderbird

Unsupported Activities

We do not provide support for:

• Debugging PHP, ASP, Perl, JSP, or Other Programming Issues
• Application Code-Related Problems
• Custom Linux Kernel Compilation
• Major OS Release Upgrades

Security is your responsibility, but we offer optional security audits at our standard hourly rates to enhance your server’s protection.