Server Management Services

Here are some examples about the management services that we can provide you with your Contorl Panel Unlimited Plan:

• 24x7x365 Pro-Active Server Monitoring with Senior Tech Engineers Reaction to Alerts
• Unlimited Tech Engineers Work Time
• Inital Setup, Configuration and Security Hardening
• Server Backup Configuration
• Setup of System Integrity Monitoring
• Server Optimization
• Setup of Spam, Hack, Malware and Virus protections
• Upgrades of Server Software and Conrol Panel
• Interpretation of the log files and statistical reports
• Resollving issues between different components of the suported OS / Control Panel

All these services are covered by Control Panel Unlimited Plan only when using the installed version of the necessary control panel or OS version.

Here are some examples about the issues that we can help you solve:

• Inital OS install and security configuration
• Commands, system utilities and updates (distro upgrades*)
• Interpretation of the log files and statistical reports
• Permissions and File Properties
• Problems with managing the file system
• Additional Software installs

* We will support distribution upgrades to next major release of a OS only if the OS is build with that capability in mind (Ubuntu, Debian, Proxmox) in other cases we will support only the updating process between the minor versions of the same OS.

All support of Virtualization Platforms fells into Advsnced Server Manager Category will be billed hourly based advanced managent pack prices. We support virualization within our infrastructure or infrastructure of service providers we pre-approve.

We support configuration of a a Storage Platforms within our infrastructure or infrastructure of service providers we pre-approve.

We offer several backup solution which covers the following tasks:

• Possibility to backup an external server with the Backup Solution, provided by us. Depend on your Sever / VM installation, budet and available storage platforms, it can be commercial software, open sourche or custom tailored for your backup needs bash scripts.
• Backup Scheduling
• Restoring one or more of your files from a backup
• Complete server restoration from a backup

Backup Solutions that are installed within corol (as Jetbackup) fell under our Control Panel Unlimite Plans (for supported panels) Other Solutions are charged based on our Advanced management fee.

1. We support installation via sources
2. There is a possibility for an upgrade of the verision up to a higher one compared to the supported by the OS

We will help you with the following MySQL issues:

• Connection problems
• Privilege Management
• Replication to a second server database
• Database Optimization

We don’t cover problems that require changes in you script or application:

• Your Database queries structure... etc...

Problems of that kind are supported by our team:

• Problems publishing websites, access and data transfer problems.

1. Installed versions is based on your OS repo availability

1. Supported only when using the installed version of the necessary control panel or OS version

An example of the problems which are covered:

• Problems receiving and sending messages
• E-mail service configuration to send messages generated via a web form installed on the same server
• Standard Software Configuration to receive mail (eg.: Microsoft Outlook, ThunderBird)

Activities we don’t support

The following are not supported in any kind:

• Debugging PHP, ASP, Perl, JSP and other programming problems
• Programming problems unrelated to the server configuration
• ustom Kernel Compiling for Linux
• Updating the operating system between major releases

The customers are responsible for the server and installed services’ security. We may offer you an security audit for your needs with the cost mentioned for our standard working time.